Privacy Policy

When you create an account and use the app, we store the following with your account:

Your account

• Your full name and email address.
• Your password. It is handled by Firebase Authentication and stored by Google in hashed form; we never see it.
• The dates your account was created and last updated.
• Your phone and WhatsApp numbers, only if you gave them to us. The current sign-up form doesn’t ask for them.

Your learning progress

• Your progress in Kuttab (الكتاتيب, Quran lessons) and Tazkeyah (تزكية, dhikr and wird).
• Your Quran reading progress and Quran bookmarks.

Ask Arkan (اسأل أركان), the AI chat

• The questions you type and the AI’s answers.
• Chat titles.
• The madhhab you choose for fiqh questions.
• Any feedback you give on an answer: like or dislike, the reasons you pick, and an optional comment.

Kept only on your device

Some things never leave your phone: your settings (such as sound effects), a cached copy of your progress, your azkar favourites and your Quran page marks.

• To create your account, sign you in, verify your email address and let you reset your password.
• To save your learning progress with your account.
• To answer your questions in Ask Arkan according to the madhhab you chose, and keep your chats so you can come back to them.
• To learn which answers are helpful, from the feedback you choose to give.

We use your information only to run the app. We don’t use it for advertising, and we don’t sell it.

Google Firebase

Your account, progress, bookmarks and Ask Arkan chats are stored in Firebase Authentication and Cloud Firestore, services run by Google. Firebase also sends the email-verification and password-reset emails. Google may process technical data, such as IP addresses, to run sign-in and stop abuse.

Arkan’s AI service, on Microsoft Azure

To answer a question, the app sends the conversation text and the madhhab you chose to Arkan’s AI service. We operate this service ourselves on Microsoft Azure, in the United States (East US 2 region). The app doesn’t send your name, email address or account ID.

The AI model

Our AI service passes the conversation text to an AI model from OpenAI, through OpenRouter, to write the answer. We have set it to use only providers that don’t keep the text or use it for training.

• We don’t collect your location, contacts or photos, we don’t use your camera or microphone, and we don’t collect your advertising ID.
• The app has no ads, and no analytics, tracking or crash-reporting tools.
• We take no payments: the app is free.
• We don’t sell your information or share it for advertising.

• Your account, progress, bookmarks and chats are kept for as long as you have an account.
• You can delete any chat in the app at any time.
• When you delete your account in the app, all of the data above is deleted from our database right away. If you ask by email, we delete it within 30 days.
• Our AI service keeps technical logs for up to 30 days. They may include the text of messages, and are then deleted automatically.
• Information kept only on your device stays there until you delete your account or remove the app.

• Delete any Ask Arkan chat whenever you like.
• Delete your whole account in the app: the Ayah of the day tab → your profile picture → Delete account (حذف الحساب). Your account and its data are deleted right away. See the full steps
• Or email info@arkanapp.net from your account’s email address with the subject حذف حسابي / Delete my account, and we’ll delete your account within 30 days.

• Data travels between the app and our services encrypted (HTTPS).
• Our database rules let each signed-in user read and write only their own data.
• Passwords are handled by Firebase Authentication and stored hashed by Google; we never see them.

Arkan AI is meant for people aged 13 and over. It isn’t directed at children under 13, and we don’t knowingly collect information from them. If you believe a child under 13 has created an account, email us at info@arkanapp.net and we’ll delete it.

If we change this policy, we’ll publish the new version on this page and update the effective date.

For any question about this policy or your data, email us at info@arkanapp.net.

Cofounderie Technology, United Arab Emirates.

This policy is effective from 6 November 2026.